When PetArtGen refunds a one-off credit purchase and when it does not, how to request a refund, and what happens to credits you never used.
2026/07/19
Thank you for choosing PetArtGen. This Refund Policy explains when we will refund a purchase.
Two things about how our service works shape this policy, and both are in your favor:
PetArtGen sells one-off packs of credits. There is no recurring charge, no renewal, no free trial that converts into a paid plan, and nothing to cancel. If you were charged more than once without buying more than once, that is an error — contact us and we will refund it in full.
We will refund your purchase in these cases:
In the first three cases we will refund without argument. For the fourth, please send us the portrait so we can see the problem; in most cases we would rather regenerate it for you at no cost, but we will refund if you prefer.
If you think your case is unfair under these rules, write to us anyway. We would rather resolve it than have you dispute the charge.
Nothing in this policy limits any rights you have under the consumer law of your own country. Where local law grants you a right to cancel or to a refund that is broader than this policy, that law applies.
Note that in some jurisdictions the statutory right to cancel a digital purchase is lost once delivery has begun with your consent. Unlocking and downloading a high-resolution portrait constitutes the start of delivery.
Please contact us before starting a chargeback with your bank. We will almost always resolve a genuine problem faster than a chargeback would, and a chargeback filed without contacting us first may result in:
We may modify this Refund Policy at any time. Changes take effect when posted to our website and do not apply retroactively to purchases already made.
Last updated: July 19, 2026
